DJA Facilitator and Consultant
Director of Library Operations, King County Library System
Jenny Engstrom is the Director of Library Operations at the King County Library System. In this role she leads public service operations across 50 library locations, including branch operations, circulation, patron experience, and community conduct/security, with a particular focus on coaching and developing effective managers and teams. Prior to joining KCLS, Jenny served as the Director of Reference and Research Services at the New York Public Library and the Assistant Director at the Greenburgh Public Library. She earned her MLS from Simmons College and a Masters in Public Administration from New York University, and was a member of the 2008 class of ALA Emerging Leaders.